TOMO product FAQs

TOMO Product Information – General FAQs

Every TOMO product is handcrafted with care and designed to bring sparkle into your everyday. Below are answers to the most common questions about our bottles, mugs, accessories, and gifts. 💖

 

💎 TOMO Bottles & Coffee Mugs

• Q: What sizes are available?

A: Bottles come in 750ml / 25oz. Coffee mugs hold 550ml / 19oz. The TOMO Cup holds 1.2L / 40.5oz.

• Q: Are TOMOs leak-proof?

A: Yes 💎 All TOMO bottles and mugs feature a tightly sealed lid.

• Q: What materials are used?

A: Premium 316 stainless steel, BPA/BPS-free, with Swarovski® crystals hand-embellished using secure mesh technology.

• Q: How long do they keep drinks hot/cold?

A: Cold for 24 hrs, hot for 12 hrs. Coffee mugs: 8–12 hrs.

• Q: What colors are available?

A: Shades include Silver Sky, Majestic Forest, Divine Gold, Ruby Red, Lavender Bloom, French Violet, Hot Pink, Aquamarine, Orange Flame, Rainbow, Black Diamond, and more. Availability may vary.

• Q: How do I care for my TOMO?

A: Hand wash only 💖 Avoid dishwashers and harsh scrubbing to preserve crystals and finish.

🌸 Accessories

• Q: Do straw lids fit all TOMOs?

A: The Glam Straw Lid is made for the Classic Elité bottle. The Functional Straw Lid does not fit the Classic Elité.

• Q: What other accessories are available?

A: We offer Glam Bags, Cleaning Brushes, Sleek Protectors, Glam Lunch Boxes, Wooden/Glass Canisters, and more — all designed to complement TOMO bottles.

🎁 Gift Options

• Q: Do TOMOs come in gift packaging?

A: Yes 💎 Each TOMO arrives in a luxury gift box. We also offer special gift sets like the Glam Queen Gift Box.

• Q: Can I add accessories as gifts?

A: Yes, you can pair bottles with Glam Bags, Makeup Mirrors, or Jewelry for a full luxury experience.

📦 Shipping & Warranty

• Q: How long does shipping take?

A: Orders ship within 7–21 business days. You’ll receive tracking once shipped.

• Q: What is the warranty?

A: All TOMO products are covered by a 60-day satisfaction guarantee. If defective or damaged, our team will replace or refund.

✨ Every TOMO you own provides one person with access to clean drinking water for life 💖